Everything your box office
actually needs.
We do not have a free version and a premium version. Every feature listed here is included with your account — at no cost to your organization.
Selling tickets in the box office is a piece of cake.
Reserved Seating
Whether it's a venue with traditional rows, tables of any size, a thrust stage or theatre in the round or anything else we can teach you how to build it or better yet build it for you for free.
General Admission
For shows without assigned seating, general admission lets customers buy any number of tickets up to your capacity limit. Simple, fast checkout with no seat selection required. Ideal for any venue that doesn't require or need Reserved Seating.
An event that needs Reserved and GA seating is easy to set up.
Season Tickets
Let your loyal customers subscribe to your entire season in one purchase. You define which shows are included, set the season price, and we handle the rest. Your patrons can be shown how to book their own tickets or you can require them to call the box office.
Flex Passes
A more flexible alternative to season tickets. Customers buy a bundle of tickets — say, a 4-show pass — and redeem them for any shows they choose throughout the season. Great for audiences who want flexibility without committing to specific dates.
You can set restrictions as to which shows packages can be used for.
Run your box office your way.
Virtual Box Office
Take ticket orders over the phone or in person without needing a separate credit card merchant account. Your staff enters the order directly through the TTTC portal, processes the card, and prints or emails the ticket. You can choose to apply the same fees to box office credit card sales so you net 100% of the price of the ticket.
Checking In — 4 Ways
We give you four ways to verify tickets at the door: a printed will-call list, a handheld Bluetooth barcode scanner, our iOS or Android scanning app, or through the Virtual Box Office directly. You choose what works for your venue and your team. All four are included at no cost.
There are no hardware or per-scan fees.
Who's Who in the Box Office
Create separate individual logins for anyone who is designated as a Box Office User. That way you'll be able to track who was in the box office and when they were there.
Walk-Up Sales
It's easy with Tickets To The City to sell tickets at the door using the credit card reader we provide at no cost to you. And in the reports and audits it's easy to see what was an online sale vs a box office sale.
Apps and credit card readers, like everything else, are provided at no cost to you.
Make buying tickets effortless for your audience.
No Account Required
Your customers do not need to create an account or remember a password to buy tickets. They enter their name, email, and payment details and they are done. The entire purchase takes under a minute. No barriers, no friction, no abandoned carts from frustrated customers.
Transparent Pricing
Every fee is shown upfront — before the customer selects a seat or adds anything to their cart. No surprise fees at checkout. No “convenience charges” revealed at the last step. Your customers always know exactly what they will pay before they commit.
It's quick and easy to buy tickets and there are no surprise charges.
Pre-Show Reminder Emails
Every ticket buyer automatically receives a reminder email 2 days before the show. This keeps your event top of mind, reduces no-shows, and gives customers a chance to forward the reminder to friends. No setup required — it happens automatically for every event.
Discount Coupons
Create discount coupons that can be a dollar amount or a percentage off and can be applied to a specific number of tickets or to the cart. You can also limit not only how many coupon codes can be used in a single transaction but you can also limit the total number of coupons for the entire run. And like everything else, using a coupon is simple and easy.
Pre-show emails and discount coupons are more examples of how we make things easy.
Grow your revenue beyond ticket sales.
Donation Processing
Accept donations alongside ticket purchases or as standalone giving campaigns. Your customers can add a donation at checkout with a single click. TTTC charges no fee on donations — every dollar goes to your organization. Ideal for nonprofits running annual fund campaigns alongside their season.
MailChimp Integration
Your customer email list syncs automatically with MailChimp so you can market your next show to everyone who has bought a ticket before. No manual exports, no CSV uploads. Stay connected with your audience between shows and build the kind of loyalty that fills houses.
Grow donations and stay in touch with your audience — at no cost to you.
Virtual Events and Streaming
Host and sell access to livestreamed or on-demand performances through TTTC. Generate access links that are delivered automatically to ticket buyers. Perfect for reaching audiences who cannot attend in person, extending your run beyond closing night, or offering archives of past productions.
Custom Checkout Fields
Add custom questions to your checkout flow to collect the information you need from ticket buyers — dietary restrictions for galas, t-shirt sizes for fundraisers, accessibility needs, or any other data relevant to your event. Collected data is exportable in your sales reports.
Reach more people and capture exactly what you need from each ticket buyer.
The information you need, the help you deserve.
Real-Time Sales Reports
See exactly how your event is selling at any moment — total revenue, tickets sold by section, coupon usage, donation totals, and more. Export to Excel or PDF for your board reports, grant applications, or accounting records. All reports are available instantly, not at the end of your run.
We Set It Up For You
Send us your show details — dates, times, prices, seating sections — and we will build your event in the system. You review it, approve it, and go live. No learning curve, no trial and error. This service is included with every account and has no time limit.
Real numbers when you need them, and we'll handle the setup either way.
Training Included
We train you and your team on the system at no charge. Whether you have one box office manager or a rotating team of volunteers, we make sure everyone is comfortable before opening night. Training can be done via Zoom, phone, or video walkthrough — whatever works for your organization.
Real Human Support
When you need help, you reach a real person — not a chatbot, not a ticket queue, not an FAQ page. Your dedicated rep is your first point of contact for any question. Our support is fast, friendly, and as hands-on as you need it to be.
Training and support — included with every account, no extra cost.
All of this. Zero cost to your organization.
Your customers pay the credit card processing fee plus $1 per ticket. That is the entire fee. Every feature on this page is included.